The website www.drrax.com (“Website”) is an online platform managed and operated by Vedexis Healthcare Private Limited (“Vedexis,” “we,” or “us”). By accessing or using this website, you agree to adhere to the terms and conditions outlined in this User Agreement, which may be updated periodically. Your acceptance of these terms is ongoing as long as you continue to use the Website. For any questions regarding the terms or for comments or complaints about the Website, please contact us at [email protected]. We retain the right to modify these terms without prior notification, and it is your responsibility to review them regularly.
You are prohibited from using this Website or its content for any purpose other than personal, non-commercial use without explicit permission from Vedexis. All information available on the Website is protected under copyright and intellectual property laws. Some content may be owned by third parties. Vedexis or its licensors maintain and update the design of this site. You are not allowed to alter, publish, distribute, create derivative works from, or exploit any content on the Website for commercial purposes.
We have made every effort to ensure the accuracy of the information provided on this Website, particularly regarding pricing and product descriptions. All prices include VAT, although service tax is applied separately based on varying rules. The packaging of products may differ from what is displayed. We aim to depict colors as accurately as possible; however, actual colors may vary depending on your monitor settings. All displayed products and services are invitations to make an offer. Your purchase order constitutes your offer and is subject to these terms. We reserve the right to accept or decline your order in whole or in part. Acceptance of your order will occur once the product(s) have been dispatched. Dispatch may not happen simultaneously for all items, and only the portion dispatched will be considered accepted by us, with the remainder still available for acceptance or rejection. No prior action by Vedexis shall be deemed acceptance of your offer. If you provide us with your email address or phone number, we will confirm the receipt of your order and its dispatch via those methods.
By using the Website or making transactions through our Mobile App or any other communication method, you agree to these Terms of Use. You are authorized to use the Website solely for lawful purposes in accordance with Vedexis and Google policies. Any violations of these policies may result in legal action against you. Vedexis aims to offer competitive pricing on products and services; however, we do not guarantee the lowest prices in your area. Prices and availability are subject to change without notice, and Vedexis may forward orders to any of its vendors for fulfilment. Promotional prices are valid only for the specified promotional period and are not applicable before or after. All offers are subject to limited stock and time frames. Vedexis reserves the right to modify or withdraw promotions without prior notice. A promo code cannot be refunded if an order is cancelled by either the Customer or Vedexis. We do not promote misleading purchases or claims about our services. All products sold through Www.drrax.com are verified as genuine. Sellers on our platform agree to offer only authentic items and set their own prices. We guarantee the quality of the products purchased, excluding manufacturing defects. If cashback offers from banks apply during this period, users will also adhere to the respective terms of those banks. Vedexis reserves the right to cancel user orders for various reasons, including technical issues or stock unavailability, and such cancellations are final. Delivery estimates may vary, and while we strive for accuracy, typographical errors may occur. In case of inaccuracies in pricing or information, we may either seek instructions from the user or cancel the order, notifying the user of such cancellation. Vedexis has the right to adjust product or service pricing without prior notice.
There may be instances where Vedexis cannot accept and must cancel certain orders. We reserve the right to refuse or cancel any order for any reason without obligation to provide justification. Users acknowledge and accept this policy. Cancellations may occur due to product unavailability, inaccuracies in pricing, or credit fraud detection issues. Additional verification may be required before an order is accepted. If an order is cancelled after charging a credit card, the charged amount will be refunded to the user’s account.
If you wish to cancel an order, Vedexis reserves the right to approve or deny cancellation requests at our discretion without obligation to justify the decision. If we receive a cancellation request before the order is processed, we will cancel the order and issue a full refund promptly. Once an order is processed, we cannot accept cancellation requests. The determination of whether an order has been processed lies solely with Vedexis, and users agree to accept our decisions without dispute. Vedexis reserves the right to cancel any orders classified as “Bulk Orders” at our discretion, and any associated rewards or promo codes will not be refunded. An order may be considered a “Bulk Order” if it meets certain criteria, such as being intended for resale or involving multiple orders for the same product at the same address.
Vedexis reserves the right to modify this document at any time without prior notice.
In no event shall Vedexis’s liability exceed the provision of a replacement product or an alternative product of equal value to the user. These terms and conditions are governed by Indian law, and any disputes will be subject to the jurisdiction of the courts in New Delhi, India.
You may not use the Website for any of the following purposes: disseminating unlawful, harassing, abusive, or objectionable material; transmitting content that promotes criminal behaviour or breaches laws; unauthorized access to other networks; interfering with other users’ enjoyment of the Website; or disrupting connected networks.
You are prohibited from hosting, displaying, modifying, or transmitting information belonging to another individual without permission; sharing content that is harmful, obscene, defamatory, invasive of privacy, or illegal; harming minors in any way; infringing on intellectual property rights; or transmitting harmful software.
You are also barred from: attempting to violate the security of the Website; submitting misleading information; making unsolicited communications to other users; using automated tools for navigation; reverse engineering any part of the Website; duplicating content; or framing any part of the Website without authorization
We reserve the right to limit the quantity of items purchased per person, household, or order at our discretion. Such restrictions may apply to orders from the same account, credit/debit card, or shipping address. Customers will be notified if limits are applied. We also retain the right to refuse sales to any individual as deemed appropriate.
We make every effort to ensure product information and pricing are accurate, but mistakes in price or typographical errors may occur. Prices cannot be confirmed until your order is processed. If an error in pricing or product details is discovered, we reserve the right to cancel or refuse any orders for that item at our discretion, unless it has already been shipped. In cases where a product is incorrectly priced, we may contact you for further instructions or cancel the order, notifying you accordingly. If your order has not yet been dispatched, we reserve the right to adjust the price and contact you for confirmation via the email or phone number you provided. Should we accept your order, the amount will be charged to your payment method, and you’ll receive a notification via email or phone that the payment has been processed. Payment may be processed before dispatch, and if we need to cancel after processing the payment, the amount will be refunded to your account. Although we strive to offer the best prices, prices and availability are subject to change without prior notice.
Promotional offers or discounts may not apply to all products or categories and may exclude items such as diapers, baby food, or other products at our discretion.
We do not offer any warranties or conditions, whether expressed or implied, including without limitation, those related to the accuracy or completeness of the information provided. We are not liable for any loss or damage resulting from the use of this website’s content. This agreement is governed by the laws of India, and any disputes will be resolved through arbitration in New Delhi, conducted in English by a sole arbitrator appointed under the Arbitration and Conciliation Act of 1996. Each party is responsible for its own arbitration costs.
By using this website, you agree to indemnify and hold harmless Vedexis, its employees, directors, officers, agents, and their successors from any claims, liabilities, damages, and costs arising from your actions or inactions. This includes but is not limited to breaches of warranties, failure to fulfill obligations under this agreement, or violations of applicable laws and regulations. This indemnity clause survives the expiration or termination of this agreement.
This website is available only to individuals who can form legally binding contracts under applicable law. Those who are deemed “incompetent to contract” under the Indian Contract Act, 1872, such as undischarged insolvents, are not eligible to use this website. We reserve the right to terminate membership and deny access at our discretion. The website is unavailable to users whose memberships have been suspended or terminated. If you register as a business entity, you confirm that you have the authority to bind that entity to this agreement. We do not make any representations about the suitability of products or services outside India, and you are responsible for complying with local laws if accessing this site from another country. Products are only delivered within India, and we are not liable for any claims regarding orders placed from outside India.
Some Indian states prohibit direct sales from other states and require specific documentation to avoid double taxation. We reserve the right to accept or reject orders based on such regulations. Delivery will be available only to states with open import policies, and we are not responsible for orders placed in restricted regions. These terms supersede any previous agreements and take precedence over any conflicting terms provided with an order.
If you disagree with these terms, please do not use or access this website.
All personal information you provide is done voluntarily. You have the right to withdraw your consent at any time, but withdrawal will not apply retroactively. You can modify, correct, or delete your personal data as collected when you became a user of this website. Any updates you make may result in us keeping copies of your original data for archival purposes.
When visiting the website, we automatically collect certain data such as the URL of the site you came from, your IP address, and other technical details like your operating system and browser type. This data helps us improve our services.
Temporary cookies may be used for administrative purposes but do not contain sensitive personal information. Third-party service providers may place cookies on your browser to serve advertisements. We do not store personally identifiable information in cookies.
We may record phone calls for inquiries, orders, or other service-related purposes.
Third-party advertisers may serve ads on the website, and we may share aggregated data (not personally identifiable) with them. We are not responsible for third-party sites linked through this website and encourage you to review their privacy policies.
We reserve the right to deny service at any time. In cases of security issues, such as viruses or bugs, we may cancel or suspend services at our discretion.
We may send you emails, SMS updates, and other communications regarding our products, promotions, and newsletters. You may opt out of these communications at any time by following the “unsubscribe” link in the email or registering for the Do Not Disturb list.
You confirm that the credit or debit card details provided are correct and lawfully yours. Financial details are transmitted directly to our acquiring bank, and we are not responsible for fraudulent card use. In the event of fraudulent use, the liability rests on you, and we may initiate legal proceedings to recover costs.
By visiting the website or emailing us, you consent to electronic communications. This includes notifications, agreements, and disclosures that legally require written communication.
Any reviews, comments, suggestions, or other content submitted through the website become our property. We are not obligated to keep these submissions confidential, pay for them, or respond. You agree that any content you submit will not violate third-party rights and is free from harmful material. We reserve the right to remove or edit content but do not regularly review submissions.
We and our licensors reserve all intellectual property rights related to the content on this website. Access to the site does not grant any license to use such property without permission. All content, including images and text, is intended for personal, non-commercial use. You may download or copy materials for personal use only. Commercial exploitation or modification of content is prohibited. We do not offer counterfeit goods that infringe on trademarks.
By using this Website or any associated services, you acknowledge that you may come across Content that some may find offensive, indecent, or objectionable, regardless of whether such Content is explicitly marked as such. You agree to use the Website and any services at your own risk. To the maximum extent permitted by applicable law, neither we nor our affiliates will be liable to you for any Content that you may find offensive, indecent, or objectionable.
This User Agreement remains in effect until terminated by either party. You may terminate this agreement at any time by sending us written notice via registered post, indicating that you no longer wish to be affiliated with this Website, provided you cease all usage of the Website. We reserve the right to terminate this User Agreement at any time, effective immediately and without prior notice, which may result in your access to the Website being denied. Such termination will not incur any liability on our part. Upon termination of the User Agreement by either party, you are required to promptly destroy all materials downloaded or obtained from the Website, along with any copies made, regardless of how they were obtained. Our rights to any Comments will continue even after the termination of this User Agreement. Termination does not absolve you of your obligation to pay for any products already ordered from the Website, nor does it affect any liabilities that may have arisen under this Agreement.
The Website is provided on an “As Is” basis, without any warranties or guarantees. You accept all risks associated with its use. The Website contains content sourced from various external websites, and while we strive to ensure this material is accurate, reputable, and of high quality, we do not assume responsibility if it falls short. We will not be liable for any errors, omissions, or results from using such information, nor for any technical issues you may encounter with the Website. This disclaimer does not affect any product warranty offered by the manufacturer as stated in the product specifications. This disclaimer is a fundamental part of this User Agreement. To the fullest extent allowed by law, neither we nor our suppliers will be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to lost profits, goodwill, or data, arising from your use of the Website, its services, or this User Agreement. Without limiting the generality of the above, our total liability to you for all claims arising from this User Agreement, whether in tort or contract, is limited to the amount you paid for the products ordered. Vedexis, its affiliates, and technology partners make no representations or warranties regarding the accuracy, reliability, completeness, or timeliness of any content or communications provided on or through the Website, nor can we guarantee uninterrupted or error-free operation of the Website. We are not liable for any damages incurred due to delays, failures, interruptions, or corruption of data while using the Website.
Images displayed on this website are for general informational purposes. These images have been sourced from various open-access resources on the web. While we strive to keep information accurate and up-to-date, we make no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of the images or related information, products, or services. Any reliance on such information is at your own risk.
We will not be liable for any loss or damage, including but not limited to indirect or consequential loss, arising from data loss or profits in connection with the use of images available on the website.
This website provides access to images from various open-source platforms, which are not controlled by Vedexis Connect. We have no control over the content or availability of these external sites. The inclusion of any images or graphics does not imply endorsement or recommendation of the views expressed in them.
We strive to keep the website functioning smoothly; however, Vedexis Connect will not be responsible for temporary unavailability due to technical issues beyond our control.
You are prohibited from violating or attempting to violate the security of the Website, including, but not limited to: accessing data not intended for you, logging into unauthorized accounts, probing or testing system vulnerabilities, interfering with services to other users, submitting viruses, overwhelming, spamming, or crashing the Website; sending unsolicited emails, including promotions; or forging any part of the header information in emails or postings. Violations of system or network security may lead to civil or criminal liability. We will investigate any occurrences of such violations and may cooperate with law enforcement in prosecuting offenders. You agree not to use any devices, software, or routines to interfere with the proper functioning of the Website or any activities conducted on it. You also agree not to use any search engines or tools other than those provided by Vedexis to navigate or search the Website.
We have implemented appropriate technical and security measures to prevent unauthorized access, loss, or damage to your information. When collecting data, we do so on a secure server with firewalls. The Company does not store or access debit or credit card information or any financial details. All transactions are conducted using Secure Server Software (SSL) with 128-bit encryption through third-party gateways, with Vedexis merely directing customers to these gateways. Thus, Vedexis will not be liable for any loss or damage due to any disclosure of Personal Information when using third-party gateways or websites. We are not liable for any loss incurred due to inadvertent disclosure of Personal Information regarding your account or online transactions. We maintain safeguards for the collection, storage, and disclosure of your information, and we will verify your identity before granting access or making changes to your Personal Information. If you have registered on the Website, your ID and password are required for account access. You are responsible for protecting your password and preventing unauthorized access to your computer.
If any part of this User Agreement is found to be invalid or unenforceable under applicable law, including warranty disclaimers and liability limitations, that provision will be replaced by a valid, enforceable provision that closely aligns with the original intent, and the remainder of the User Agreement will remain in effect. Unless otherwise stated, this User Agreement represents the complete agreement between you and us regarding the Website and services, superseding all prior communications and proposals. Our failure to act in response to a breach by you or others does not waive our right to act regarding subsequent breaches.
If you have any grievances, comments, questions, or suggestions about our Products/Services, please contact our Grievance Officer, who will address your concerns promptly, within one month of receipt. You can reach the Grievance Officer at:
Vedexis Healthcare Private Limited
No. 10, G9 Business Centre
Kararwa Road, Dindoli
Suarat – 394210
or via email at [email protected]
The information on this website is for informational purposes only and should not replace professional medical advice. You should not use the information available on or through this Website (including insights from healthcare or nutrition professionals associated with Vedexis) to diagnose or treat any health condition or prescribe medication. Dietary supplement information has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease. Always read product packaging carefully before use. Results from products may vary among individuals; no single outcome should be considered typical.
Corp. Off: No. 10, G9
Business Centre,
Kararva Road
Dindoli, Surat-394210.
Disclaimer: The content provided on www.drrax.com (“website”) is intended solely for informational purposes and should not be interpreted as medical advice or a replacement for consultation with your doctor or other healthcare professionals. Information and claims regarding products, programs, etc., on www.drrax.com have not been assessed by the FSSAI or any governmental body and are not designed to diagnose, treat, cure, or prevent any health conditions. For personalized medical guidance, diagnosis, or treatment, please speak with your healthcare provider. Individual results from products can differ significantly, and no specific result should be considered standard. We advise reading product labels carefully prior to purchase and recommend consulting your doctor before starting any new regimen. www.drrax.com is not responsible for any direct, indirect, special, incidental, exemplary, or consequential damages, including intangible losses, that arise from using this website or its services.
