To enhance your ordering experience with Dr.RAX, we have streamlined our return policy.
You may return any unused items within 30 days of your order date. Please ensure that the product remains unopened, with seals, packaging, and boxes intact. Returns will not be accepted for items that have been opened or used. Reverse pick-up charges will apply based on your location. For card payments, we will process a refund to the original payment method. For Cash-on-Delivery (COD) orders, the amount will be transferred to your bank account upon receiving the returned item.
If you receive items that are damaged, missing, or incorrect, please reach out to us within 48 hours of delivery. To assist with your claim, send us an unboxing video and photographs of the packaging and products at [email protected] or call us at +91 6202 911 655 within the 48-hour window. After our investigation, we will arrange for a reverse pickup and issue either a replacement or a full refund. Replacement availability will depend on stock. Dr.RAX retains the right to make decisions regarding policy enforcement in these situations. No additional compensation or freebies will be granted under any circumstances. Our liability for any order or product is limited to its value.
Refunds will be processed as follows:
Products sold under warehouse or clearance sales are available at significant discounts, and their expiration dates are clearly indicated on our website. Purchases made under these terms are not eligible for returns, exchanges, or refunds for any reason. Always consult a qualified healthcare professional before using any dietary supplements.
To cancel item(s) in your order before dispatch, please specify your preferred refund method. There are two options for refunds:
Once you request the cancellation of item(s) in your order, www.drrax.com will process the cancellation and initiate the refund based on your selection.
Corp. Off: No. 10, G9
Business Centre,
Kararva Road
Dindoli, Surat-394210.
Disclaimer: The content provided on www.drrax.com (“website”) is intended solely for informational purposes and should not be interpreted as medical advice or a replacement for consultation with your doctor or other healthcare professionals. Information and claims regarding products, programs, etc., on www.drrax.com have not been assessed by the FSSAI or any governmental body and are not designed to diagnose, treat, cure, or prevent any health conditions. For personalized medical guidance, diagnosis, or treatment, please speak with your healthcare provider. Individual results from products can differ significantly, and no specific result should be considered standard. We advise reading product labels carefully prior to purchase and recommend consulting your doctor before starting any new regimen. www.drrax.com is not responsible for any direct, indirect, special, incidental, exemplary, or consequential damages, including intangible losses, that arise from using this website or its services.
