We gather information you provide directly to us, such as when you create or edit your account, request services, contact support, or communicate with us. This may include: name, email, phone number, postal address, profile photo, payment details, delivery notes, and other information you provide.
While using our Services, we gather information about you in the following categories:
Contacts Information: If you allow the www.drrax.com website access to your device’s address book through your mobile platform’s permission system, we may access and store names and contact details to facilitate social interactions via our Services. We may use this information to verify network connections and allow users to make calls if they tap on a contact number.
Transaction Information: We collect transaction details regarding your use of our Services, including the service requested, date and time, charged amount, placed orders, and related details. Additionally, if someone uses your promo code, we may link your name to that person. We may access this information for data caching and to enhance app speed.
Usage and Preference Information: We collect details about how you and others interact with our Services, preferences made, and settings chosen. Sometimes, we use cookies and similar technologies that create and manage unique identifiers for this purpose.
Device Information: We may collect information regarding your mobile device, such as hardware model, OS version, software, file names, device identifiers, advertising IDs, serial numbers, device motion data, and mobile network information. This helps retrieve running apps and enhance performance. We may also access data to identify accounts on the device, call phone numbers, and read phone status and identity.
Call and SMS Data: Our app/website allows communication between Users and Customer Support. For this, we receive call data, including call/SMS date, time, the involved phone numbers, SMS content, and OTPs.
Log Information: When interacting with our Services, we collect server logs, which may include device IP address, access times, viewed app features or pages, crashes, system activities, browser types, and the third-party site/service you used before our Services. This helps check network connection, receive internet data, prevent device sleep, read phone status, and view Wi-Fi connection.
We may use the collected information to:
We may share your information as outlined in this Statement or at the time of collection/sharing, including through our Services:
We may share your information with:
Our Services may integrate social sharing tools, enabling you to share actions taken on our platform with other apps, sites, or media. By using these features, you may share information with your friends or the public based on the settings established with the social sharing service. Please review the respective privacy policies for details on how they handle data shared through them.
Promotions or discounts we offer aren’t sitewide and are limited to specific categories. Coupon codes may not apply to items like diapers, baby food, or as otherwise determined by us.
We may allow others to provide analytics and measurement services or serve ads on our behalf across the internet. These entities may use cookies and similar technologies to identify your device on our app/website and other online platforms to track advertisement performance.
You can update your account information anytime by logging in. However, we may retain some data if required by law or for legitimate business reasons. For example, we may retain information to resolve fraud, standing credit/debt issues, or Terms violations before deleting your account.
www.drrax.com will comply with requests for access, correction, and/or deletion of stored personal data as per applicable law.
We request permission to collect your device’s location data through the mobile operating system’s permission system.
We may also request permission to sync your device’s contact information via your mobile platform’s permission system.
You can opt out of promotional communications from us by following the instructions in those messages. However, opting out doesn’t prevent us from sending non-promotional messages, such as those regarding your account, requested services, or ongoing business relationships.
If you allow information collection but later change your mind, you can disable it via your device settings, though it may limit some features of our Services.
We may update this Statement occasionally. If significant changes occur in how we handle personal information, we’ll notify you via our Services or other means, like email. Continued use of our Services after such notification implies your consent to the changes. We encourage reviewing this Statement periodically for updated privacy practices.
Corp. Off: No. 10, G9
Business Centre,
Kararva Road
Dindoli, Surat-394210.
Disclaimer: The content provided on www.drrax.com (“website”) is intended solely for informational purposes and should not be interpreted as medical advice or a replacement for consultation with your doctor or other healthcare professionals. Information and claims regarding products, programs, etc., on www.drrax.com have not been assessed by the FSSAI or any governmental body and are not designed to diagnose, treat, cure, or prevent any health conditions. For personalized medical guidance, diagnosis, or treatment, please speak with your healthcare provider. Individual results from products can differ significantly, and no specific result should be considered standard. We advise reading product labels carefully prior to purchase and recommend consulting your doctor before starting any new regimen. www.drrax.com is not responsible for any direct, indirect, special, incidental, exemplary, or consequential damages, including intangible losses, that arise from using this website or its services.
